Support
We're here to help.
Quick answers below. For anything else, reach us directly.
We respond as quickly as we can, often within 24 hours.
Common questions
How do I cancel my subscription or free trial?
Open Settings on your iPhone, tap your name at the top, then Subscriptions, then Resilio Health, then Cancel Subscription. Cancel before your trial ends to avoid being charged.
How do I get a refund?
All App Store subscription refunds are handled by Apple. Submit a request at reportaproblem.apple.com. Resilio Health is unable to process App Store refunds directly.
What's included in the 14-day free trial?
Full access to every feature: daily personalized routines, Coach Resi, Apple Health and Strava integration, progress tracking, and the complete exercise library. No restrictions.
The app isn't working. What should I try first?
Check your internet connection, then force-quit and reopen the app. If you're still having issues, email us with your account email and a brief description of what you're seeing. A screenshot helps us resolve it faster.
How is my health data used?
We use HealthKit and Strava data only to personalize your routines. Your data is never sold, shared with advertisers, or used for marketing. Read our full Privacy Policy.
I have a question that isn't answered here.
Email support@resiliohealth.com and we'll get back to you.